7-Year Product Warranty

M-Light International Ltd. (“the Company”) is committed to the excellence of its architectural LED lighting solutions. As a demonstration of our confidence in the reliability and long-term performance of our products, we provide a 7-year limited warranty on all eligible M-Light branded products. This warranty applies to products installed in both commercial and residential environments, subject to the terms and conditions outlined below.

1. Warranty Coverage

This warranty guarantees that all qualifying M-Light branded luminaires will remain free from defects in materials and workmanship under normal usage for seven (7) years from the date of invoice, provided they are:

  • Installed and commissioned by a qualified electrician.
  • Operated in accordance with M-Light’s installation guidelines.
  • Maintained under reasonable conditions and as per industry norms.

If a defect arises during the warranty period, the Company may, at its discretion:

  • Repair the product at no cost to the client.
  • Provide an advance replacement (invoiced at full value, credited upon verification of defect).
  • Ship a direct replacement unit free of charge.

All claims are subject to inspection, fault validation, and approval by M-Light.

2. Warranty Eligibility & Product Scope

This warranty applies only to:

  • Standard M-Light branded LED luminaires used in compliant environments.
  • Control gear, when supplied and integrated by M-Light as part of a complete luminaire.

This warranty does not cover:

  • LED Strips, LED lamps, and emergency battery packs: 12-month warranty only.
  • Third-party or OEM components, unless explicitly listed as M-Light branded.
  • Consumables (e.g. drivers, PIRs, occupancy sensors) not manufactured by M-Light.

Additionally:

  • Maximum operational use is 5,000 hours per year.
  • Failure rate must exceed 0.2% per 1,000 hours to qualify as a warranty issue.
  • Products must operate within environmental limits defined in the installation manual (e.g. temperature, voltage).

3. Warranty Claim Procedure

To initiate a claim, the client must notify M-Light in writing within 7 working days of identifying a defect and provide:

  • Product model and serial number.
  • Original invoice and installation date.
  • Description and photographic evidence of the fault.
  • Site location and height of installation.

The product must not be further used after the fault is observed, and must be returned (or made accessible) for inspection if requested.

Note: For products installed above 3 metres, access equipment and labour costs are the responsibility of the purchaser.

4. Exclusions & Limitations of Liability

This warranty does not cover:

 

  • Misuse, poor handling, or incorrect installation.
  • Exposure to power surges, lightning, flooding, vibration, chemical contaminants, or vandalism.
  • Cosmetic damage that does not affect function (discolouration, corrosion, etc.).
  • Product modifications or repairs carried out by non-M-Light personnel.

M-Light is not liable for:

  • Indirect or consequential losses (e.g. lost profits, business disruption).
  • Site reinstallation or access costs.
  • Delivery charges not pre-approved by M-Light.

5. Optional Support Services

On-site support and technical assistance can be arranged on request but are not included in the standard warranty. These services are subject to separate service-level agreements and are chargeable.

Planned maintenance contracts are available for high-use or critical environments and are recommended to uphold product longevity and validate extended warranties. Please contact our team to discuss service packages.

6. Statutory Rights & Legal Terms

This warranty does not override any statutory rights under UK consumer protection laws. Any disputes arising from warranty claims shall be governed by the laws of England and Wales. All warranty obligations are contingent on the customer fulfilling their usage and maintenance responsibilities.

Contact & Support

Customer Services Team
📞 +44 (0)330 274 4444
✉️ hello@mlightuk.com
🌐 www.mlightuk.com

M-Light International Ltd.
Registered Office:
3rd Floor, Lawford House, Albert Place, London, N3 1QA
Company Number: 09710164

 

 

 

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